FAQs

Where do you ship?

We ship all across the US and internationally. 


What are your shipping options for domestic U.S. orders?

Our shipping carrier for domestic orders is USPS. We offer First Class (3 - 5 business days), Priority Mail (2 - 3 business days), Priority Mail Express (1 business day), and local pickup for anyone in the NYC area. There is also an option at checkout for UPS if you prefer. 


Shipping times vary from carrier to carrier, and any delays that may occur in the process of shipping with those shipping carriers are out of our control. If you notice any delays, please contact the carrier for further information. 


Please allow 3 - 5 business days for all ready-to-ship items. Made-to-order item delivery estimates are specified within the description on the product page. Find updated details on our estimated shipping dates here. For quicker shipping, contact us! 


Do you ship internationally?

Yes! Shipping costs are calculated at checkout and vary based on your location. Duties and taxes are not included in the cost of shipping at checkout and are calculated based on each product’s origin, material composition, use and final destination. These duties are taxes are not included in the price on our website and are the responsibility of the customer. If your order has duties and taxes that need to be paid, they will contact you to pay before releasing your shipment. 


What are your shipping fees?

Shipping rates vary and are calculated at checkout.

 

Is my package insured?

Most packages shipped via USPS, UPS, FedEx and DHL are insured up to $100. If you’d like to pay for extra insurance, let us know in the notes section of your order and we’d be happy to let you know what the additional fee for insurance would be.

 

What is your return/exchange policy?

Due to the nature of our items, returns and exchanges are not permitted. Please consult the Sizing Chart before placing your order to ensure you are getting the correct size. You may also Contact Us with any additional questions before you place your order.


Find our full Refund Policy here.


Do we have a store in NYC?

We do not have a store, but we do have a showroom in NYC in Midtown Manhattan where customers are welcome on an appointment basis.

You may book an appointment for our showroom through this link: https://www.harleenkaur.us/pages/book-an-appointment

We are also taking virtual consultations!


How do I get in touch with your Customer Care Team? And how quickly do they respond?
You can email us at info@harleenkaur.us and someone will usually respond within 24 hours

 

What payment methods do you accept?

For online transactions, we accept all major credit cards, Venmo, PayPal, and ApplePay.

 

Can I pay in other currencies besides USD?

Once you reach checkout, the currency is automatically filled in based on your country and you must use that currency to pay.

 

Do you accept cancellations?

We generally do not, however if you email us and we have not processed your order yet, we would be happy to cancel.

 

My purchase arrived incorrect or damaged, what do I do now?

Email us right away at info@harleenkaur.us with the issue along with the order number. 

 

Where are your clothes made?

All of our clothing, unless specifically noted, is ethically made in New York City’s historic Garment District.

 

Do you offer at-home try ons?

We do offer at-home try ons for anything that’s in stock. Email us at info@harleenkaur.us so we can put together a try-on order for you.

 

Do you offer styling services?

Yes! You can email us at info@harleenkaur.us for a styling consult. 


How often do new styles arrive?

We offer new styles almost every month. You can check back on the site frequently or email us at info@harleenkaur.us if you’re looking for something in particular and we’d be happy to help.

 

 

Do you sell sets? Or are all your items sold separately?
Yes, all of our items are sold separately

 

Do you design custom outfits?

Yes, we do! We offer custom outfits for bridal, groomswear, and kids outfits. For a bridal consultation, contact us!


Do you do alterations?

Alterations on our ready-to-ship items can be done and prices vary based on the alterations needed. 


Do you make kids outfits?

Yes, we do! Check out our kidswear line here. If you’re looking for something specific, feel free to contact us!

 

I’d love to leave a review, how can I do that?

You can email info@harleenkaur.us with your review and/or photos for us to post!



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Masks

How much does it cost to ship a mask?

Shipping is about $4 for one mask and $5 for two. 

 

The material is a bit thin. Is there a pattern for a filter which will fit this mask?

We know there are a few filters out there that fit, but they don’t cover the entire length of the mask.

Here is a list of a few — https://www.today.com/shop/best-face-mask-filters-t182790

 

Is the wire on the washable or removable?

The wire in the mask is washable. However, we always recommend handwashing the mask. There is also a coating on the wire to prevent deterioration.

 

How many layers are your beard masks?

They are 2 layers of cotton with a slot in between to add a filter if you choose to.

 

I would like to understand how your masks compare to medical?

Our masks are definitely not a replacement for medical grade masks.

 

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Beard Masks 

Can I get a beard mask with ear straps?

We can absolutely do custom ones with elastic at the ears. However, the bottom adjustable portion would be elastic as well.

 

I’m looking for a beard mask...is there a measurement guide for short, standard beard and long beard?

We measure inches from the chin downwards. 

If you’d like to share a photo of your beard, I’d be happy to suggest a size as well.

SHORT - Fits most men with short, trimmed or no facial hair

STANDARD - Fits most men with a medium length beard (roughly 4-6 inches long) or for people who gel/tie their beards up tightly. 

LONG - Fits men with long beards of any length, usually over 6 inches, allowing you to tuck all of it inside if you choose.




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Sizing

Do you have some sort of size chart to describe the length of the tops and arm holes so I know what size to order?

Each top is a bit different so we don’t have a standard chart with those specific measurements. 

You can either send the specific products to me here, or you can compile an email to us and we can reply to you with those specific measurements for each style.

If you’re a first time customer, we also offer 2-day returns for any in stock items if you’d like to try it first to see if it’s fits.

 

Do you have sizes bigger than 46” chest for men?

We have up to 5XL in stock for some styles. We can also do custom sizes if you prefer.

 

 

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Customizations

If something is sold out, there is an additional charge to make it. If you'd like to discuss options and pricing, you can also schedule a complimentary phone consultation with Harleen

You may book a phone consultation through this link: https://calendly.com/harleenkaur/hk-phone-consultation

 

How much is the additional fee?

That depends on the type or extent of customization requested.

 

How long does it take to make a custom item?

It varies. If you select something within our collection that we don’t have in stock, it’s usually 4-8 weeks. If you’re customizing or going completely couture, it can take up to 12-16 weeks.

 

What is the price for a custom piece?

All of our custom pricing varies based on your requirements. I would say the average would be between $500-$1,000.

 

Are you able to do a style not on the site?

Yes we do custom and couture! If there’s a fabric you like on our site, but have an idea of a different style top, dress or skirt you’d like, we can create a custom order for you. If there’s something completely new you’d like us to design for you, we could work on a couture order for you.

 

Do you provide any margin in your clothing?

In order to create a more seamless finishing, we don’t include a lot of margin within our clothing. There is between 1" to 1.5" in any garment that it can be taken out if needed. 


Do you offer alterations?

Yes, we do. Pricing varies depending on the alteration so let us know what you’d like in the notes section of your order and we can advise accordingly. Alternatively, you can email us at info@harleenkaur.us with your requirements and we will let you know pricing. 

 

Can I place an order on a sold out style?

A lot of our sold out styles can still be produced with a surcharge. You can email us at info@harleenkaur.us with your request.

 

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Turbans

Do you have pre-made or pre-tied turbans?

Unfortunately, we do not sell pre-tied turbans. We sell the fabric as is which you can tie in any turban style you’d like.

 

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Shipping

What’s the fastest a piece can get to me? 

If you placed an order today from anything in stock, we can prioritize shipping for tomorrow. If you select 1-day priority, it would arrive in 1 day anywhere within the U.S.

-or-

We do offer free domestic shipping for orders over $300 as well.

 

How long does it take to process orders?
If the item you’re ordering is in stock, it will take 1-2 days for us to pack and ship. If you need it urgently we can make sure to get it out in 1 day.

 

Are your items available to ship to India?

Yes all of our items are available for shipping to India. Priority shipping usually takes 2-3 days. Standard shipping will be cheaper but will take 10-12 days.

 

Where do we ship?

We ship worldwide to almost all countries. Just enter your address at checkout and you’ll see pricing and rates for the specific country you’re in. 

 

Do you offer rush delivery?

Yes, you can mention in the notes section of your order that you’d like this rushed and let us know what date you need the order by. If we cannot get it to you by that date, someone from our team will email you to let you know.



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Kidswear

We do offer a variety of kidswear options, in customizable fabrics of your choice.


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Discounts, Rewards, Gifts, and Giftcards

Do you give group/wedding party discounts?
We do offer special pricing for group or wedding party orders. We also offer discount codes that brides and grooms can add to their website for their guests to use on our site. 


Is there a reward program?
At this time, there is not. However, a few times a year we offer our VIP customers special discounts and early access to special collections and events. 

 

How often do items go on sale?

We don’t have a set schedule for our sales, but we generally don’t run them very often.

 

How do I redeem a promo code?

Enter the promo code in the “Discount Code” box at checkout for it to be applied to your order. 

 

Do you offer gift cards?

Yes, you can purchase them here.

 

I'd like to make a gift purchase, can you ship a purchase without an invoice?

Absolutely! We can even write a note for you within the order. Just let us know in the notes section at checkout! 



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Have any other questions, feel free to email us at info@harleenkaur.us!