FAQs
Find our frequently asked questions and more! Have any specific questions you don't see here? Email us at info@harleenkaur.us!
GENERAL
Due to the nature of our items, returns and exchanges are not permitted. Please consult the Sizing Chart before placing your order to ensure you are getting the correct size. You may also Contact Us with any additional questions before you place your order.
Find our full Refund Policy here.
We do not have a store, but we do have a showroom in NYC in Midtown Manhattan where customers are welcome on an appointment basis.
You may book an appointment for our showroom through this link: https://www.harleenkaur.us/pages/book-an-appointment
We are also taking virtual consultations!
You can email us at info@harleenkaur.us and someone will usually respond within 24 hours
For online transactions, we accept all major credit cards, Venmo, PayPal, and ApplePay.
Once you reach checkout, the currency is automatically filled in based on your country and you must use that currency to pay.
We generally do not, however if you email us and we have not processed your order yet, we would be happy to cancel.
Email us right away at info@harleenkaur.us with the issue along with the order number.
All of our clothing, unless specifically noted, is ethically made in New York City’s historic Garment District.
We do offer at-home try ons for anything that’s in stock. Email us at info@harleenkaur.us so we can put together a try-on order for you.
Yes! You can email us at info@harleenkaur.us for a styling consult.
Yes, all of our items are sold separately.
Yes, we do! We offer custom outfits for bridal, groomswear, and kids outfits. For a bridal consultation, contact us!
Alterations on our ready-to-ship items can be done and prices vary based on the alterations needed.
You can email info@harleenkaur.us with your review and/or photos for us to post! Or, you can leave a review on our google page here.
SHIPPING
If you placed an order today from anything in stock, we can prioritize shipping for tomorrow. If you select 1-day priority, it would arrive in 1 day anywhere within the U.S.
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We do offer free domestic shipping for orders over $300 as well.
Our shipping carrier for domestic orders is USPS. We offer First Class (3 - 5 business days), Priority Mail (2 - 3 business days), Priority Mail Express (1 business day), and local pickup for anyone in the NYC area. There is also an option at checkout for UPS if you prefer.
Shipping times vary from carrier to carrier, and any delays that may occur in the process of shipping with those shipping carriers are out of our control. If you notice any delays, please contact the carrier for further information.
Please allow 3 - 5 business days for all ready-to-ship items. Made-to-order item delivery estimates are specified within the description on the product page. Find updated details on our estimated shipping dates here. For quicker shipping, contact us!
Yes, all of our items are available for shipping to India. Priority shipping usually takes 2-3 days. Standard shipping will be cheaper but will take 10-12 days.
Yes! Shipping costs are calculated at checkout and vary based on your location. Duties and taxes are not included in the cost of shipping at checkout and are calculated based on each product’s origin, material composition, use and final destination.
These duties and taxes are not included in the price on our website and are the responsibility of the customer. If your order has duties and taxes that need to be paid, they will contact you to pay before releasing your shipment.
Yes, you can mention in the notes section of your order that you’d like this rushed and let us know what date you need the order by. If we cannot get it to you by that date, someone from our team will email you to let you know.
Shipping rates vary and are calculated at checkout.
If the item you’re ordering is in stock, it will take 1-2 days for us to pack and ship. If you need it urgently we can make sure to get it out in 1 day.
Most packages shipped via USPS, UPS, FedEx and DHL are insured up to $100. If you’d like to pay for extra insurance, make sure "Route Package Protection" is in your cart at checkout. If not, let us know in the notes section of your order and we’d be happy to let you know what the additional fee for insurance would be.
ROUTE: ORDER PROTECTION & PACKAGE TRACKER
Route automatically connects to everything you've ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere.
Download the Route app for iOS.
Download the Route app for Android.
Route uses delivery and order information to provide as much detail as possible about your order. To do this, Route parses your emails to collect order information such as tracking numbers, carrier names, and product info. We employ multiple layers of security to protect and secure customer data.
Note: Route's use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.”
Click here!
Note: We refund the cost of the item(s) alone. Shipping costs, taxes, and the Route premium are not included. We also do not pay custom/duty fees.
You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page. You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit.
Download the Route app for iOS on the Apple App Store.
Download the Route app for Android on the Google Play Store.
Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Route and the merchant.
MASKS
We can absolutely do custom ones with elastic at the ears. However, the bottom adjustable portion would be elastic as well.
We measure inches from the chin downwards.
If you’d like to share a photo of your beard, I’d be happy to suggest a size as well.
SHORT - Fits most men with short, trimmed or no facial hair
STANDARD - Fits most men with a medium length beard (roughly 4-6 inches long) or for people who gel/tie their beards up tightly.
LONG - Fits men with long beards of any length, usually over 6 inches, allowing you to tuck all of it inside if you choose.
SIZING
You can find item-specific sizing within the description of most products. If you don't see a measurement you're looking for, email or chat with us and we'd be happy to confirm!
Yes, we do! You can email us with the style you're interested in purchasing in a custom size and we can help you book a complimentary in-person or virtual fitting after your order is placed. We will take your measurements and proceed with the best size accordingly. As all of our items are made by-hand on a sewing machine, we do have a 1/2" allowance for all points of measure, meaning you can expect all of the final measurements of the garment to be within +/- 1/2" of whatever the desired garment measurement is.
We offer up to 5XL for some of our in-stock items but we can produce any size needed! If you don't see your size available, email us and we can help you place an order for whatever size you need.
TURBANS
Unfortunately, we do not sell pre-tied turbans. We sell the fabric as is which you can tie in any turban style you’d like.
KIDSWEAR
We do offer a variety of kidswear options, in customizable fabrics of your choice.
Check out our kidswear line here. If you’re looking for something specific, feel free to contact us!
DISCOUNTS, REWARDS, GIFTS, AND GIFT CARDS
We do offer special pricing for group or wedding party orders. We also offer discount codes that brides and grooms can add to their website for their guests to use on our site.
At this time, there is not. However, a few times a year we offer our VIP customers special discounts and early access to special collections and events.
We don’t have a set schedule for our sales, but we generally don’t run them very often.
Enter the promo code in the “Discount Code” box at checkout for it to be applied to your order.
Yes, you can purchase them here.
Absolutely! We can even write a note for you within the order. Just let us know in the notes section at checkout!