Refund policy

What Is Eligible for Return

Only full-price, Ready-to-Ship (RTS) items purchased online and delivered to your shipping address are eligible for return. To qualify, your item must:

Have been purchased at full price, with no discount code, automatic discount or markdown applied
Be designated as Ready-to-Ship on the product page at the time of purchase
Be priced at $1,000 or less as an individual item
Be unworn, unused and in original condition, with all original tags attached
Be requested within 5 calendar days of your confirmed delivery date (see How to Initiate a Return)

Only one unit per style is eligible for return. If you purchased multiple sizes of the same style, only one may be returned.

What Is Not Eligible for Return

The following items are not eligible for return or exchange, except as described under Defective or Incorrect Items:

Made-to-Order (MTO) items
Pre-order items
Rush production orders
Discounted or sale items, including any item purchased with a discount code, an automatic discount, or marked down from its original price
Individual items priced over $1,000
Sample items
Turbans and dupattas
Items purchased in person at our NYC showroom, or at any pop-up or trunk show event
In-store pickup orders. The 5-day return window applies only to online orders delivered to your shipping address; pieces collected through in-store pickup at our NYC showroom are not eligible for return or exchange.

How to Initiate a Return

Email info@harleenkaur.us within 5 calendar days of your delivery date with your order number and reason for return.
Wait for our written approval. Please do not ship your item back before then; unauthorized returns will be refused and returned to sender at the customer's expense.
Once approved, we will send instructions and a prepaid return label. Your return must be shipped within 3 calendar days of approval.

Return Shipping & Costs

Return shipping is the customer's responsibility. The prepaid label is provided for convenience, and its cost is deducted from your refund.
Original shipping costs are non-refundable.

Refund Processing

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original form of payment within 5–7 business days of our receiving the item. Please allow additional time for your bank or card issuer to process the credit.

Returns that arrive worn, used, damaged, or without original tags do not meet our return conditions and will be sent back to you at your expense.

Defective or Incorrect Items

If you received a damaged, defective or incorrect item, please contact info@harleenkaur.us within 3 calendar days of delivery with your order number and photos documenting the issue. We will resolve it at no cost to you. This applies to all orders, including Made-to-Order pieces.

Lost Return Packages

Please use the tracked label we provide. Harleen Kaur is not responsible for return packages lost or damaged in transit; if your return package is lost, please file a claim directly with the carrier.

International Returns

Customers outside the United States are responsible for all return shipping costs, duties and taxes. Original duties and taxes paid at import are non-refundable. We recommend checking with your local customs office before shipping a return internationally.

Exchanges

We do not offer exchanges at this time. If you would like a different size or style, please initiate a return (if eligible) and place a new order.

Made-to-Order Items

Every made-to-order piece is crafted specifically for you and is not eligible for return. If you receive an MTO item that is defective or materially different from what was described on the product page, please contact us within 3 calendar days of delivery. Unauthorized MTO returns will be refused and returned to sender.

In-Person Purchases

All items purchased at our NYC showroom or at any event are not eligible for return or exchange.

Disputes & Chargebacks

We are committed to resolving concerns fairly and promptly. Please contact us at info@harleenkaur.us.